This FAQ aims to cover essential questions for potential and current members of the Collaboration Group. If there are any specific details or questions not covered here, please let us know!

What is the purpose of a Customer Success Leader Collaboration Group?

A Collaboration group is a peer-to-peer mentoring group designed to help members solve their problems with input and advice from the other group members. Drawing from the Mastermind framework for inspiration, Collaboration groups offer a combination of brainstorming, education, peer accountability, and support to sharpen your professional skills over time.

Who can join a Customer Success Leader Collaboration Group?

Collaboration groups are open to Customer Success leaders of all levels and are organized by experience, geography, and company stage. Specifically, Customer Success professionals currently in a leadership role, seeking their next leadership role, or with comparable leadership experience in an adjacent functional area.

• Manager of CS or CS Team Lead (Frontline Manager)
• Director (Manager of Managers)
• Vice President or Head of CS (Manager of Department)
• C Suite (Executive or Founder)

What are the core pillars of Collaboration Groups?

1. Accountability: Setting and accomplishing measurable, time-bound career goals.

2. Authenticity: Sharing wisdom and advocating for personal and professional growth.

3. Commitment: Active participation and engagement in every meeting to foster learning and growth.

What types of Collaboration Groups are available?

There are specific groups for Customer Success Leaders, including:

• Job Seeker Groups
• Operator Groups based on experience level, company stage, and your time in the role (e.g. first 180 days and 180+ days)

How are Collaboration Groups formed?

Groups are formed based on professional experience, geographic location, and company stage, with an ideal size of 4-6 members to ensure meaningful interaction and support.

How often do Collaboration Groups meet?